In Oxaquim, we have the commitment to keep a full transparency and promote fulfilment of the laws and behaviour rules stablished by our ethic code. For this purpose, we have established an internal system of information which one make easier the complaint of any inappropriate behaviour or illegal actions that can affect the company in any sense.
Essential principles of Complaints Channel:
RETALIATION FORBIDDEN:
OXAQUIM commits don’t adapt any action against any person who make a complaint in Good faith. Is fully forbidden any retaliation action, including threats and attempted retaliation against whistle blowers.
ANONYMITY
Complaints could be done in anonymous way if wanted by whistle. This option guarantee that any employee, Supplier, Customer or third party can report violations without fear to be identified (BOE-A-2023-4513).
CONFIDENTIALITY
Confidentiality of whistle blower identity and any other third mentioned within communication, is a main point to manage complaint in a right way. The system is designed to protect any personal data and guarantee the security of any info provided.
MANAGEMENT SYSTEM
Compliance unit is the responsible of Internal information in OXAQUIM, who manage complaints with sedulity and promote measurements needed for its resolution. (BOE-A-2023-4513) .
RIGHTS OF THE PEOPLE INVOLVE
Privacy rights, the honour, defence and presumption of innocence are guarantee of people investigated or affected. All communications received will be managed under these rights.
How to make a compliance/ following up:
Accessing through following compliant channel and filling in the form available. Once your compliant has been sent, you will receive an email with an ID and password that allow you check the status of your compliance and adding new information if finally needed.
HOW TO ACCESS AT COMPLIANT CHANNEL
Important: this channel is exclusive for compliant purpose. For any other claims, commercial, invoicing o service inconvenient, please, address your claim to the right department.